The onboarding process is a crucial part of the product design because it:
As a user myself, If the on boarding process doesn’t make sense or too complicated ,I will drop off the app right away.
According to the checklist, good onboarding pages should include the following 5 elements:
Base on these standards, CityPups onboarding process needs some improvements.
As I was aware, online banking onboarding generally has a negative image. I researched the bank through
Online reviews websites demonstrated customer’s poor opinion, giving it a 1.4/5 rating. I compiled the most common problems with the website UX as below.
From the research, I have concluded that:
AND
based on findings, we developed two User Personas to help guide our ideations and concepts.
How will I solve the main problems that are causing a bad user experience?
This was my first written brainstorm-
The onboarding process is the first impression. It usually takes only a few seconds but determined if it can “hook” a potential customer.
Design a good onboarding process is not easy but fulfilling